(original title: China prepares Singles Day counterfeits)
NetEase science and technology news November 11th, according to the Financial Times reported that with the arrival of the world’s largest online shopping festival double eleven, Beijing consumer rights lawyer Wang Hai received a case of exponential growth.
‘s 20 year career has dealt with numerous fake and shoddy goods and false advertising cases and complaints. Last year, the total sales of eleven Alibaba and Jingdong online sales of more than $10 billion, but this day is China’s largest fake festival.
recently paid special attention to Taobao. 356% growth in People’s Republic of China, the State Administration for Industry and Commerce since 2013 accepted the number of online selling counterfeit and shoddy goods complaints, and said 40% of the products are fake. China’s annual e-commerce transactions amounted to about $450 billion – $500 billion, accounting for 65%-70%. Alibaba insist that it is improving the monitoring and refund policy, try to fake. The company’s Tmall employs 5400 volunteers to find suspicious items on its website. Alibaba said SAIC data speak of our competitors, not us, and that the number of complaints since last year has been significantly reduced". Less than two complaints are now available for each of the 10000 exchanges.
but according to Wang and other lawyers in the expression, Alibaba and other e-commerce sites most of the revenue from the collection of large sellers Commission and advertising fees. "These big sellers are more important than anything else."
One of the biggest complaints about Chinese consumers by Alibaba
is that the company always requires a user to prove that a product is a fake, and then take action against the seller. These proofs are difficult or impossible to obtain. This proof requirement is the biggest obstacle to consumers trying to rights. We received a lot of complaints from customers, but most of the time the rights of the process is very complicated, so the majority of consumers to give up on the basic."
but Alibaba believes that he has always adhered to the concept of user first. We attach great importance to the fight against counterfeit products, and put a lot of resources to deal with those who harm the interests of consumers." Proof of obligation is the seller and not the buyer. However, on Tuesday, Alibaba further explained that the product consumers on Tmall still have the burden of proof, buyers still need to prove that the product is fake."
Financial Times has demonstrated a dialogue between a customer and Tmall’s customer service representative, the customer said he bought the product is false, seeking a refund. But customer service said, as long as you can provide false proof and test results, you will get a refund." "The Beijing News" March survey found that fake proof in China is almost impossible to obtain". Reporters said they had asked 50 different government departments and institutions to produce proof without