Tmall released Spring Festival delivery rules and after-sales service time are adjusted

recently, Tmall rules released the 2017 Tmall Spring Festival delivery time and transaction flow adjustment notice, the notice of the sale of goods during the Spring Festival and other matters were standardized.

business online news, from the Spring Festival holiday with two weeks time, recently, Tmall rules released 2017 Tmall Spring Festival "notification delivery time and transaction flow adjustment notice", during the Spring Festival of the customer service delivery issues specification.

large household appliances, home building materials large commodities to adjust large

According to the

rules, the 2017 Spring Festival period of January 20, 2017 to February 5, 2017 of 00:00:00 23:59:59, in the meantime, Tmall, in addition to a special commodity, all electrical and furniture building materials large commodities, businesses must be in February 8, 2017 23:59:59 before shipment; customization, sale and other special circumstances the Parties otherwise agreed delivery time. Merchant shipping time, courier companies to record the time of the system within the quasi.

furniture and building materials category of large commodities are as follows:

 

related aftermarket time will be adjusted

(a) during the 2017 Spring Festival (January 20, 2017 00:00:00 to February 5, 2017 23:59:59) click on the delivery, express delivery, EMS, consumer to confirm receipt timeout adjustment to 20 days (mail, virtual order remains unchanged).

(two) "out of stock" & "not in accordance with the agreed time delivery" refund entry adjustment

during the 2017 Spring Festival (January 20, 2017 00:00:00 to February 5, 2017 23:59:59) payment orders, in January 20, 2017 00:00:00 to February 8, 2017 23:59:59 period, consumers can choose [Stock] [] according to the agreed time delivery as a refund for February 9, 2017; after 00:00:00 can choose the above reasons. Except for the time of shipment and the official sale.

(three) "delayed delivery" complaint entry adjustment

during the 2017 Spring Festival (January 20, 2017 00:00:00 to February 5, 2017 23:59:59) payment orders, in January 20, 2017 00:00:00 to February 8, 2017 23:59:59 period, consumers can choose [] as for the delay of shipment complaints reasons; February 9, 2017 00:00:00 after the above reasons can choose. Except for the time of shipment and the official sale.

(four) refund / after sales timeout

1 consumers in January 2017 >

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